Care Provider Login
what customers say

Willowcroft

Nottingham Road
Spondon
Derby
Derbyshire
DE21 7NN
2017/18 Residents Score: 966
2018/19 Residents Overall Survey Score
899
1000
top YCR score
998
this score
899
average score
882
lowest score
576
 

Residents' theme scores

Staff and care
The care which staff give – capability; availability; treating residents individually with kindness, dignity, respect and sensitivity; having time to talk to residents. Access to medical professionals and follow up of concerns and complaints
894
Staff and care
1000
top score
1000
this score
894
average score
881
lowest score
658
Home comforts
The quality and choice of food, quality of the laundry service, cleanliness and tidiness of the home
890
Home comforts
1000
top score
1000
this score
890
average score
856
lowest score
404
Having a say
Access to home manager/ senior managers who will listen, having a real say in care provided, choice about bed time and wake up time and easy access to a garden/ external space
860
Having a say
1000
top score
1000
average score
871
this score
860
lowest score
403
Quality of life
Having visits when wanted, residents having their possessions around them, taking part in hobbies and activities, privacy is respected and the home feels safe and secure
965
Quality of life
1000
top score
1000
this score
965
average score
930
lowest score
713